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Refund and Returns Policy
Product Quality Issues
Electric Owl Coffee is committed to providing exceptional quality coffee. If you receive a product that is damaged, defective, or incorrect, please contact our customer service team within 7 days of receipt with your order number and description of the issue. We may request photos of the product to verify the problem.
If approved, we will offer one of the following remedies:
- Replacement of the same product
- Store credit for the purchase amount
- Refund to your original payment method
No Buyer’s Remorse Returns
Due to the perishable nature of our products, we cannot accept returns based on personal preference or buyer’s remorse. This includes situations where:
- You changed your mind about your purchase
- You ordered the wrong item
- You don’t enjoy the flavor profile
Shipping Errors
If you receive an incorrect item due to our error, please contact us immediately. We will arrange for the return of the incorrect item and expedite the shipment of your original order.
Contact Information
For return requests or questions about this policy, please contact us at:
Electric Owl Coffee reserves the right to make final decisions regarding all returns and refunds.
